IT Support Technician-2

September 9, 2024

FirstRand

Port Elizabeth

FULL TIME

Job Description

Hello Future IT Support Technician

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role:

To perform onsite hardware software and peripheral updates and repairs in our organisation.
The successful candidate will be based in Port Elizabeth

You will be responsible for:

Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
Increase operational efficiency and suggest solutions to enhance cost effectiveness
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
Support with the implementation of desktop projects or change programmes as required by business
Manage own development to increase own competencies
Support peers and colleagues across IT functions through knowledge sharing during desktop support

What you will need:

3 to 5 years' experience in a similar role

We can be a match if you can:

Strong communication, decision making and interpersonal skills.
Good stakeholder engagement and management
Able to work under pressure

You will have access to:

Opportunities to network and collaborate.
Challenging Work.
Opportunities to innovate.

#Post

#FNB

#LI-NN2

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Application Closing Date

16/09/24

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.