Inbound Resolutions Agent

October 16, 2024

Shapiro Shaik Defries and Associates

Randburg

OTHER

JOB PURPOSE
To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.
QUALIFICATIONS & EXPERIENCE REQUIRED

Matric qualification is mandatory.
Minimum 2 years’ experience in debt collections as well as customer support management with overall performance score of no less than 85%.
Understanding and implementation of business requirements as well as client requirements.
Working knowledge of South African regulatory and legal compliance requirements.
Working knowledge of MS Office especially Word, Excel, Power Point & Outlook.
Ability to function within any Inter department within the Resolutions team.

COMPETENCIES & SKILLS REQUIRED

Ability to work under pressure.
Aptitude in decision-making and problem-solving
Customer Centric
Excellent organizational, planning and time management skills.
Positive attitude and energetic.
Self-driven and self-motivated.
Strong verbal, written and interpersonal communication skills.
Team-player.

NB: Must be willing to work shifts between 07h00 to 20h00 and 08h00 to 15h00 on Public Holidays and Saturdays.
Job Type: Permanent
Pay: From R5 000,00 per month
Application Question(s):

Do you have at least 1 (one) year of Customer Care experience in an Inbound Call Centre
Do you have a minimum of 2 years of experience in debt collection?
What is your expected basic salary?

Expected Start Date: 2024/11/01

We regret to inform you that this job opportunity is no longer available