Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Cape Town
FULL TIME
GUEST RELATIONS OFFICER *CAPE TOWN
Responsibilities:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standard
- Computer literacy - Experience on Gaap, Micros, Nightbridge, etc
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or Higher Certificate in Hospitality Management
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