Job Opportunities in South Africa
October 14, 2024
HotelJobs.co.za
Franschhoek
FULL TIME
Guest Assistant - Franschhoek
Luxury 5* Hotel in Franschhoek is looking for a Guest Assistant.
Responsibilities:
Responsibilities:
- Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
- Concierge services
- Recommendations, upselling and cross selling including partner experiences
- Positive interdepartmental and colleague communication
- Guest feedback reporting
- Grade12–Matric Certificate
- Tertiary qualification in Hospitality Management would be advantageous
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel
- Proficient in use of various well-known Property Management systems
- Conversant with specialist terminology including F&B service, Housekeeping, Maintenance and Operational Finance
- Display a sense of urgency and dedication
- The ability to remain calm and professional when under pressure
- Strong interpersonal skills
- Excellent verbal and written skills
- Must be professional and a team player
- Certificate in First Aid / Fire Fighting / Health and Safety would be advantageous
- Ability to work shifts including night shift
- Valid driver’s license would be advantageous
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