Early Intervention Administrator

September 13, 2024

Discovery Ltd.

Sandton

Business Unit: Discovery Employee Benefits

Function: Administration and Office Support

Date: 13 Sep 2024

Achieve more than YOU BELIEVE

Discovery Corporate & Employee Benefits

Early Intervention Administrator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.

Key Purpose

The Early Intervention Claims Administrator is responsible for managing scheme members or schemes within the ICB claims division with a focus on early intervention strategies. This role aims to mitigate long-term claims and improve return-to-work or stay-at-work outcomes by identifying and addressing potential issues early in the claim’s lifecycle. Additionally, the role emphasizes proactive client engagement to enhance customer satisfaction and support policyholders throughout the claims process.

Areas of responsibility may include but not limited to

Relationship Management: Build and maintain strong relationships with service providers, brokers, and employers.
Stakeholder Engagement: Facilitate early intervention enrolment by engaging with relevant stakeholders.
Claims Administration: Manage and process all claims and queries related to cases in the early intervention process.
Support for Case Management: Assist the case management consultant by preparing early intervention reports for members during client meetings.
Protocol Development: Develop and refine early intervention protocols from an administrative perspective.
Data Management: Capture, analyze, and manage early intervention data.
Follow-ups: Conduct follow-ups with service providers, brokers, and employers to ensure smooth processing.
SOP Management: Manage and adjust Standard Operating Procedures (SOPs) as needed.
Reporting: Develop and report monthly team statistics, ensuring they are signed off by management.
Mentorship and Coaching: Provide mentorship and coaching to administrators and new staff.

Personal Attributes

Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Effective communicator
Innovative thinking

Education and Experience

Qualification: Medical training courses will be advantageous
Advanced Microsoft Excel proficiency
Minimum of 2 years of experience in claims administration, in the life insurance industry.
Communication Skills: Excellent verbal and written communication skills to interact effectively with stakeholders at various career levels, including service providers, brokers, employers, and internal team members.
Interpersonal Skills: Strong interpersonal skills to build and maintain positive relationships with diverse stakeholders.
Stakeholder Engagement: Proven ability to engage and collaborate with stakeholders at different levels of the organization, ensuring clear and consistent communication.
Adaptability: Flexibility to adapt communication style to suit different audiences and career levels.
Professionalism: High level of professionalism and the ability to handle sensitive information with confidentiality and discretion.
Collaboration: Ability to work collaboratively with cross-functional teams and external partners.
Absenteeism management
Knowledge and practice of early intervention in the disability claims environment
Training expertise for stakeholders in relation to policy and processes.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.