Digital Marketing Project Manager, Franchise

August 29, 2024

Ignite Visibility LLC

Ignite Visibility, a fast-growing award-winning digital marketing company based in San Diego, is looking for a talented international Project Manager to join our franchise team. The Project Manager is a client-facing role that oversees the entire life of digital projects across various marketing channels from the inception stage to the launch of the completion of the project for franchise clients. They collaborate with external stakeholders, internal team members, and vendors on the scope of the projects; lead teams in the development of marketing project and prepare project status reports. This person will enjoy rapidly changing environments and be able to stay abreast of shifting schedules, changing expectations, and the management of resources.

Responsibilities:

Be a strategic partner to our clients
Provides positive client experiences through strong customer service skills
Serves as the day-to-day point of contact for all web projects
Assists in the initial onboarding of new client web projects
Manages client expectations and strategies from inception to delivery
Sets and prepares the budget, tools, scope, and timeline for web projects
Ensures project profitability and efficiencies while utilizing agency resources
Collaborates with internal departments to ensure the delivery of timely quality work
Creates deadlines and action items for every project team member
Oversees code development and testing
Manages project launch activities
Leads daily or weekly project team meetings to review progress
Communicates regular project status updates for the external stakeholders
Responsible for obtaining client approvals for all new estimates and change orders
Addresses bottlenecks and adjusts the timeline and deliverables
Works with team members individually to resolve any issues
Reviews, analyzes, and evaluates current operational processes and performance regarding web projects, recommending solutions for improvement when necessary
Builds and maintains relationships with all department heads, account management team, external partners, and vendors to assist in making decisions regarding web project activities
Schedules and participates in a weekly update meeting with the Director of Operations to discuss priorities, accomplishments, and hurdles
Uses all of the company’s business management and communication platforms to keep stakeholders informed, tasks assigned and projects well managed in accordance with deadlines
Ability to communicate rapidly and effectively with all parties involved in the projects
Performs ongoing professional development to keep pace with changes and trends within the digital marketing industry
Stays on top of industry trends in order to stay on the cutting edge
Assists sales team with presentations and proposal development
Performs other duties as assigned by management

Requirements:

Minimum 4 years of experience as a client-facing project manager in an agency or creative services environment
Minimum 4 years of experience managing end-to-end marketing projects redesign and development projects from discovery to launch
Ability to manage cross-disciplinary teams from strategy, design, content, and development phases
Knowledge of project management frameworks
Demonstrated experience managing and leading multiple concurrent projects across SEO, Paid Media, Email, CRO, social media, and more
Well-developed English communication skills with a focus on clear, intentional, friendly written and verbal communication
Ability to forecast, benchmark, and analyze project budgets both from an hour based as well as costs/profits approach
Demonstrated skills and ability in project management and planning, project risk management, resource management, budget management, and team coordination
Hands-on experience with project management software such as Monday, Asana, or similar
Communicates effectively and is comfortable leading internal and external meetings
Demonstrates excellent time-management, organization, and problem-solving skills
Strategic and critical thinking skills, including exercising professional judgment