Job Opportunities in South Africa

Are you ready for your next challenge?
Are you looking for an exciting new opportunity? If so, read on… With a team of over 410,000+ interaction experts serving 140 countries speaking over 300 Languages and dialects, Teleperformance are the worldwide leader in delivering an outstanding customer experience. We are currently going through an incredibly exciting time and as we continue to grow our business as the Top BPO Operator in South Africa. we have an excellent opportunity for enthusiastic, passionate and driven Inbound Customer Service Advisors to join our team. Successful candidates will be working on behalf of one of the UK’s most Prestigious Insurance providers. Teleperformance offers a fun, people centric working environment where we will fully support you and your career progression. You will receive a competitive basic salary with excellent benefits, detailed below.
The Benefits:
 Monthly Basic salary
A fabulous, newly refurbished, modern working environment.
 Primary Healthcare (after 6 Months).
 Provident Fund with equal Employers contribution (after 6 Months).
 Employee Assistance Programme.
 Free door to door transport for evening shifts after 7.00 pm.
 Additional Transport Allowance paid mid-month.
 In-depth product and UK ‘cultural based’ training.
 Genuine career development opportunities.
 Values based environment where the customer is first
 Fast paced environment where attention to detail is of utmost importance
 We collectively embrace change and step up to the challenge
 Support and guidance is a given - as much as independence is expected The Successful Candidate:
 Minimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.
 Experience working within the Financial Service Industry or similar Regulated Industry - Essential
 Proven Experience in delivering excellent customer services to internal and external customers
 Maintain campaign performance, quality, regulatory and compliance standards  Experience in the motor insurance industry
 An excellent communicator (written and oral)
 Ambitious.
 Self-Motivated
 Passionate about learning
 Target Driven
 Polite, co-operative and a friendly manner essential
 Professional and welcoming
 Strong customer focus
 Excellent verbal communication skills
 Ability to deliver excellent customer service experience
 Ability to prioritize tasks
 Proven ability to listen actively and to hear important information
 Computer literacy
 Strong negotiation skills
 Curious, Team Spirited and Big Hearted
 A positive mind set with a passion for continuous improvement
 An exceptional driven and motivated individual with the passion to succeed in a fast
paced environment
 Have the ability to build rapport with Customers giving a human touch to the conversation Are you Committed to empathically solve complex customer queries, Care enough to ensure a positive customer journey and you are Confident in your ability, we would like you to join our Community
Job Types: Full-time, Permanent
Experience:

• Customer service: 1 year (Preferred)