Job Opportunities in South Africa
October 16, 2024
MAN Automotive (South Africa) (Pty) Ltd
Modderfontein
FULL TIME
Customer Care Manager
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Mentor and develop customer service agents and nurture an environment where they can excel.
- Manage and adhere to the approved budget.
- Ensure that the department is aware of industry’s developments & apply best practices to improve.
Qualifications:
- Grade:12 Matric Certificate
- Bachelor’s Degree in Business Administration
- Customer focused (Internal and External).
- Advanced troubleshooting and multi-tasking skills.
- High level communication, interpersonal relations and negotiation skills.
- Strong ability to engage at senior management level.
- Experience in the same/similar role - 5 years
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