Credit Controller

October 17, 2024

Metrofile (Pty) Ltd

Pinetown

OTHER

Purpose of the Job
The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.

KEY RESPONSIBILITIES
Policies and Procedures

Ensure adherence to collection policies and procedures.

Collections and Targets

Monitor and manage a debtor’s portfolio of no more than 480 accounts.
Achieve and maintain collections and targets set per company protocol.
Actively collect payment according to payment terms
Performs reconciliations of allocated accounts daily.

Overdue Accounts

Attend weekly meetings with the credit supervisor to review all defaulting accounts.
Ensure the correct escalation process is followed for the Reminder Letters.
Feedback on the top 20 overdue accounts must be prepared and discussed weekly.

Hand Overs and Bad Debts

Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.

Credit Notes, Invoices and Adjustments

Check that all credit notes and adjustments are raised correctly.
Investigate all reasons for credit notes to ensure that they are valid.
Submit all credit notes requisitions to the regional credit supervisor.
Raise all rate queries and stop billing on closures with the billing department.

Month-end Activities

Ensure that all re-allocations of unallocated deposits are completed.
Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.

Cash / Suspense Accounts

Ensure the bank statements deposits are captured and allocated daily.
Ensure that all suspense accounts are reconciled and cleared monthly.
Obtain all remittance advices for all deposits received on allotted debtor’s accounts.

Financial & Reporting

Prepare commentary on top twenty clients each month for the region.

Auditors

Assist auditors as and when required.

Meetings

Regular one on one book reviews with the credit supervisor.
Attend monthly and weekly meetings where required.
Regularly attend customer meetings.

Customer Care & Queries

Promote a high level of focus on customer care with relevance to all customer complaints and queries.
Maintains accurate and complete client information on the system.
Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
Ensure a 48-hour turn-around-time on all customer queries.

Inter-departmental Relations

Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
Ensure a balance is maintained between sales and credit objectives.

Projects

To get involved in any additional projects as and when required.

SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Degree or Diploma within the accounting field.
Minimum 3 years’ experience in a financial environment.
Capacity to deliver under pressure.
Good people skills.
Ability to prioritize and meet deadlines and targets.
Excellent communication skills, both verbal and written.

ATTRIBUTES:

Attention to detail and ability to work accurately and deliver quality outputs.
Good problem-solving
Ability to work under pressure and meet tight deadlines.
Strong interpersonal, communication, influencing and relationship-building skills.
Willingness to work overtime when needed.