Job Opportunities in South Africa


October 14, 2024

Job Crystal

Nelspruit

FULL TIME


Campus General Manager - Mbombela

A leading education institution is looking for a Campus General Manager to ensure the effective overall management of a campus in order to provide outstanding service delivery and academic leadership.
DUTIES & RESPONSIBILITIES:
  • Financial (Profit and loss, expense target (salaries costs), returning business targets)
  • Customer experience and support (satisfaction rates/net promoter score, etc, student retention and student success)
  • Marketing (community engagement & brand representative – visibility, product offering suggestions)
  • Accreditation and programme management and compliance
  • SLA management
  • Campus budget management.
  • Campus operational planning - targets, objectives, priorities, schedules, projects.
  • Operational implementation and execution monitoring - control, corrective action.
  • Reporting.
  • Problem solving and decision quality, including escalations, queries, and complaints.
  • Campus resource and capacity management (people, equipment, systems, allocation of resources / workload and workflow monitoring – presentable campus.
  • Campus operational efficiency – refine campus processes through constant process evaluation / alignment with National.
  • Governance and compliance / Risk management.
  • Campus strategy in collaboration with National functions.
  • Talent acquisition and onboarding.
  • Individual performance - role clarity and objectives; reviews; feedback; corrective actions.
  • Succession / bench strength.
  • Skill levels - training & development / coaching & mentoring.
  • Change capability - resilience, flexibility, adaptability.
  • Remuneration.
  • Internal and external stakeholder engagement and management / collaboration
REQUIREMENTS:
  • Relevant postgraduate qualification, preferably commerce (an undergraduate qualification may be considered for candidates with a proven track record of relevant experience
  • At least five years’ management experience in a higher education environment
  • Commercial knowledge and skills – understand profit and loss statements and the key drivers of income and expenses
  • Matrix management know-how
  • SLA management skills and know-how
  • Good understanding regarding the development and maintenance of a high-performance culture
  • Good understanding of customer experience principles and its impact on student success and student experience
  • Good understanding of academic processes and regulatory frameworks, as well as academic products and product development processes
Behavioural competencies:
  • Initiative and responsibility
  • People leadership and development
  • Relations and networking
  • Influence
  • Effective communication (verbal and written)
  • Analysis and Judgment/problem solving
  • Innovation and change
  • Vision and strategy
  • Systematic approach (planning and organizing)
  • Steadiness (emotional tenacity)
  • Business development and Bottom-line focus
Job Type: Full-time

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