A leading education institution is looking for a Campus General Manager to ensure the effective overall management of a campus in order to provide outstanding service delivery and academic leadership. DUTIES & RESPONSIBILITIES:
Financial (Profit and loss, expense target (salaries costs), returning business targets)
Customer experience and support (satisfaction rates/net promoter score, etc, student retention and student success)
Internal and external stakeholder engagement and management / collaboration
REQUIREMENTS:
Relevant postgraduate qualification, preferably commerce (an undergraduate qualification may be considered for candidates with a proven track record of relevant experience
At least five years’ management experience in a higher education environment
Commercial knowledge and skills – understand profit and loss statements and the key drivers of income and expenses
Matrix management know-how
SLA management skills and know-how
Good understanding regarding the development and maintenance of a high-performance culture
Good understanding of customer experience principles and its impact on student success and student experience
Good understanding of academic processes and regulatory frameworks, as well as academic products and product development processes
Behavioural competencies:
Initiative and responsibility
People leadership and development
Relations and networking
Influence
Effective communication (verbal and written)
Analysis and Judgment/problem solving
Innovation and change
Vision and strategy
Systematic approach (planning and organizing)
Steadiness (emotional tenacity)
Business development and Bottom-line focus
Job Type: Full-time
We regret to inform you that this job opportunity is no longer available