Job Opportunities in South Africa

RESPONSIBILITIES
Leadership and Direction
Explain the action plan to support the sales agents in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve business goals
Performance Management
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Organisational Capability Building
Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.
Customer Relationship Management
Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.
Organisational Risk Management
Ensure the organisation is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.
Operational Compliance
Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Personal Capability Building
Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.
Data Collection and Analysis
Collate and analyze data using pre-set tools, methods and formats. Involves working independently

BEHAVIORAL COMPETENCIES
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, has excellent composure and professionalism, even in very difficult situations; acts as a steadying force or role model for others. Skillfully overcomes obstacles, learns from failures, and uses these lessons to improve subsequent efforts.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

Directs Work
Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team's work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct
Ensures Accountability
Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing wellsequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. For example, picks up on group interpersonal dynamics and finds ways to work effectively within these parameters; resolves difficult interpersonal situations within the team; works to build greater group harmony. Coaches team members on interpersonal skills.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

SKILLS

Verbal and Written Communication
Apply comprehensive knowledge and provide guidance and training to others on how to use clear and effective verbal and written communication skills to express ideas, request actions and formulate plans or policies.

Action Planning
Provide technical guidance when required to develop appropriate plans or perform necessary actions based on recommendations and requirements

Planning and Organising
Plan, organise, prioritise and oversee activities to efficiently meet business objectives. Provide technical guidance when required.

Computer skills Support
business processes and understand and effectively use standard office equipment and standard software packages, while providing technical guidance as needed.

Sales Planning and Coordination
Work with guidance to plan and coordinate effective sales campaigns and related initiatives to achieve the best possible returns.

Policy and Regulation
Work with guidance to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Policy and procedures
Provides technical guidance when required to monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Presentation skills
Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.

Resourcing
Works without supervision and provides technical guidance when required on ensuring the organisation can recruit business partners in the independent advisory space with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and longterm strategic goals.

EDUCATION
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
FAIS recognised qualification or Wealth Management Qualification (Essential);
RE 5 (Advantageous);
Degree/ Diploma in Business Management (Advantageous)

EXPERIENCE
General Experience
3 or more years' experience in a sales and advisory environment (Essential);
2 years Long-term Insurance experience (Essential)
Managerial Experience
3 or more years' experience supervising and directing people (Advantageous)

ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.