Operation Manager

October 19, 2024

SC HR SOLUTIONS PTE. LTD.

Singapore

FULL TIME

Oversee the workshop operations and ensure compliance with industry or manufacturers’ service and repair quality and standards
Ensure compliance with Ministry of Manpower workplace safety and health standards
Ensure motor vehicle service staff comply with environmental laws and regulations
Oversee the disposal of wastes such as used engine oil, and soot to ensure adherence to health and safety laws
Assign and schedule work duties to motor vehicle service staff according to their skills
Oversee the inspection of motor vehicles to identify faulty components and facilitate the process of repairs
Assist technicians in the diagnostic of motor vehicle problems, offer solutions and advice
Supervise the activities of motor vehicle service technicians and mechanics to facilitate efficient job performance and timely repairs
Oversee the operations of the various diagnostic machines
Conduct test drives of serviced or repaired motor vehicles to monitor quality standards
Ensure that Customer Service Advisors contact customers and arrange for the customers to bring their motor vehicles for servicing or repairs
Conduct price negotiations with clients to reach a favourable bargain for both management and client
Follow up with customers to obtain feedback and ensure they are satisfied with the service standards
Listen to client complaints and assist in addressing their issues and resolving challenges
Evaluate the performance of motor vehicle service staff in order to acknowledge efficient employees and guide underperforming ones
Oversee the hiring and training of an effective motor vehicle service team
Maintain an accurate record of all accounts and relevant financial information
Monitor inventory to regulate and ensure the availability of required vehicle parts
Oversee the procurement of vehicle parts, automotive equipment, and various other items required in the workshop
Review and manage operating performance such as job orders, revenues, gross profit, operating costs, and operating profits on a regular basis
Attend technical workshops and study relevant publications to stay up-to-date with developments in the automotive service industry