Job Opportunities in Singapore
September 18, 2024
OCEAN MAIDS PTE. LTD.
Singapore
FULL TIME
Operation Manager
Job Responsibilities:
As the Operations Manager, you will be responsible for ensuring the smooth and efficient operations of the agency, overseeing various processes, and managing a team of staff to deliver the highest level of service.
1. Operational Management:
2. Team Leadership:
3. Client and Helper Relations:
4. Quality Assurance:
5. Vendor and Partner Management:
6. Reporting and Analysis:
Job Requirements:
As the Operations Manager, you will be responsible for ensuring the smooth and efficient operations of the agency, overseeing various processes, and managing a team of staff to deliver the highest level of service.
1. Operational Management:
- Oversee the daily operations of the agency, including recruitment, training, and deployment of domestic helpers.
- Develop, implement, and refine operational policies and procedures to enhance efficiency.
-
Coordinate with various departments (sales, customer service, etc.) to ensure seamless communication and workflow.
2. Team Leadership:
- Manage and lead a team of coordinators, support staff, and domestic helpers.
- Provide training, guidance, and performance evaluations to ensure staff meet company standards.
-
Foster a positive and productive work environment to encourage team collaboration and high morale.
3. Client and Helper Relations:
- Ensure smooth onboarding processes for domestic helpers, including work permit applications and training.
- Address any issues or concerns from both clients and domestic helpers, ensuring prompt resolution.
-
Conduct regular follow-ups with clients to assess satisfaction and address feedback.
4. Quality Assurance:
- Maintain and improve service quality standards, ensuring that all helpers meet client expectations.
- Monitor performance metrics and implement strategies for improvement.
-
Conduct periodic reviews and audits to ensure compliance with legal and regulatory requirements.
5. Vendor and Partner Management:
- Work with external partners and service providers (e.g., training centers, medical services, etc.).
-
Negotiate contracts with vendors to ensure cost-effective and reliable service delivery.
6. Reporting and Analysis:
- Monitor operational budgets and manage resources effectively to meet financial targets.
- Provide regular reports on operational performance to senior management.
-
Analyze key metrics to identify opportunities for process improvements and cost savings.
Job Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 2 years of experience in an operational management role, preferably in a service-based industry.
- Strong leadership and team management skills with a track record of driving operational efficiency.
- Excellent communication and interpersonal skills to work effectively with staff, clients, and external partners.
- Strong problem-solving skills and ability to work under pressure.
- Familiarity with the domestic helper industry and relevant regulatory requirements is a plus.
We regret to inform you that this job opportunity is no longer available
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