Job Opportunities in Singapore
October 18, 2024
TALENTSIS PTE. LTD.
Singapore
CONTRACT & FULL TIME
Admin Assistant
Roles and Responsibilities
- Receive queries and requests from phone calls and emails
- Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
- Provide accurate, personalised and anticipatory service with complete resolution
- Take necessary action to provide first call resolution within the required response time
- Ensure customer’s issues are resolved, follow up with customers via call and email where necessary
- Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
- Work as a team to ensure that the contact centre service level is met
- Handle any other administrative functions as assigned by Team Leads / Manager
- To attend briefings/trainings conducted by Team lead / clients or Managers
- Diploma and above
- Candidate with prior experience in customer service preferred
- Highly disciplined and meticulous
- Analytical with good problem-solving skills
- Organised, Self-motivated, Positive attitude and Result-oriented
- IT savvy with good working knowledge of Microsoft Office
- Strong phone and verbal communication skills along with active listening.
- Empathetic and customer-oriented, with a passion for service excellence
- Ability to multitask (e.g.: logging cases, checking Knowledge Base to retrieve information while on the call with customer)
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