Job Opportunities in Saudi Arabia

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

203 stylish rooms and suites plus 17 luxury serviced apartments
4 restaurants and lounges, including the legendary Shang Palace
Convenient for Jeddah’s popular landmarks and Red Sea Mall

Job Summary:
Ensures that the department handles the hotel communication system and guest communication politely and efficiently. Handles incoming/outgoing calls courteously and promptly and performs to the standards established by Shangri-La.

As a Telephone Operator, we rely on you to,

Ensure all guests’ requests have proper records.
Ensures that the staff have an in-depth knowledge of the telephone department and the equipment therein and know how to use them correctly.
Maintains high standard among staff regarding courtesy, politeness, and efficiency.
Maintains a high level of hotel product knowledge to all staff.
Ensures the accuracy of the messages as well as into the system.
Ensures that telephone charge slips are made out correctly and handed to the cashier for operator-assisted or collect calls etc.
Ensures that all requests for wake-up calls are fulfilled at requested time.

What we are Looking For:
At least 1 year working experience in hotel
Ability to work long hours and shift
Communicates and writes with fluency in English (as well as the Arabic language)
Computer Knowledge.
This Position is for Saudi Nationals Only

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.