Service Quality Specialist role is to implement and maintain the requirements of the Quality Management System for Completion Tools Operations in Saudi Arabia for both services, and assembly/testing work activities to ensure high quality standard in products and services. RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY:
Primary:
Implement all quality management system requirements and verify the effectiveness of implementation
Perform Quality audits and inspections
Inspects and measures parts using precision measuring equipment to determine conformance to material specifications.
Prepare and maintain quality verification documentation.
Verify/Calibrate shop measuring devices.
Compile and analyze data such as customer feedback, nonconformance reports, scrap, rework and warranty costs.
Studies and interprets sketches, drawings, manuals, specifications or sample parts to determine dimensions and tolerances of parts to determine conformance requirements.
Communicates with supervisor, engineers, production control, sales, customers, compliance agencies and other shop personnel for quality and customer related issues.
Identify the need of inspection and improve the process
Supplier FA Inspection and status update
Identify the vendor needs with respect to quality and provide adequate support
Identify needs and implement corrective/preventive actions
NCR creation in Quality system
Root cause analysis in case of failures
Regular communication with line manager with respect to location/vendor quality issues
Calibration of measuring instruments
Participate with vendor crew for raw material procurement based on NOV’s procedure requirement
Raw material receiving inspection along with vendor QC
Raw material test certificate review, approval, and upload on portal.
Participate in contract review meeting with the vendor crew for every NOV order
Carry outline inspection in shop floor
Train vendor QC and machinists on inspection methods for NOV jobs
Weld visual inspection of the first piece
Witness and monitor NDT
Final inspection of finishing parts
Furnishing and stamping of inspection reports and documents
Assist line manager to conduct audits on vendors
Organize meetings and communicate NOV’s requirements to the vendors
Comply with NOV HSEQ Policy and Safety Procedures to avoid incidents and accidents .
Secondary:
Know and be able to use precision measuring instruments used by the inspection department.
Be able to read and interpret Bowen prints and specifications.
Have a mechanical aptitude.
Good coordination.
Must work independently & able to work with a team
BEHAVIORAL SKILLS/COMPETENCIES & REQUIRED:
Diploma degree
Quality control tools and techniques
Different methods of MPI techniques, such as NDT
ISO 9001:2015 implementation
ISO 45001:2018 implementation
ISO 14001:2015 implementation
Testing, measuring, and monitoring equipment and how to use.
Data analysis techniques
Certified internal/lead auditor
+5 years of industry experience
Communication
Time Management
Critical Thinking
Good Attitude (Humble, Cooperative and Positive)
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