Junior Host Performance Specialist

September 17, 2024

Gathern

الرياض

FULL TIME

Gathern is looking for a motivated and detail-oriented Junior Host Performance Specialist to join our team. In this role, you will assist in enhancing host performance on our platform by supporting data collection, analysis, and the implementation of strategies that foster a positive hosting experience.
Your contributions will help our hosts optimize their listings and improve overall satisfaction while ensuring that we maintain high-quality standards across our platform.

Key Responsibilities:

Supply Growth Facilitation: Actively participate in supply growth initiatives to ensure the company scales effectively and meets increasing consumer demands.
Data Analysis: Utilize a data-driven approach to identify the root causes of supply shortages and contribute to the development of strategic initiatives that enhance host performance and overall experience.
KPI Management: Support the oversight of the Hosts' funnel and growth KPIs, ensuring key performance indicators align with business goals.
Quality Assurance: Assist in the development and implementation of processes that monitor and improve supply quality metrics, ensuring stakeholders experience seamless and high-quality interactions.
Collaborative Growth Strategy: Work closely with the data team to identify and leverage growth opportunities, aiming to retain and expand the supply base in key markets.
Cross-Functional Collaboration: Engage with Operations, Product, Marketing, and other departments to foster a unified approach to optimizing the host experience.
Metrics and Reporting: Help define and monitor success metrics, blending quantitative and qualitative data to inform strategic decision-making and promote continuous improvement.
Communication and Engagement: Assist in developing and executing communication plans that facilitate effective host onboarding and ongoing engagement, providing essential resources to enhance their participation and growth.
Educational Campaigns: Contribute to the design and delivery of host educational campaigns using the internal CRM system, ensuring hosts receive valuable information to optimize their contributions to the platform

Requirements

Bachelor's degree.
1-3 years of experience with Analytics or Growth background/Project Management/ Preferably with content and communication background.
Basic understanding of data analysis and performance metrics.
Strong communication skills with the ability to convey information clearly.
Detail-oriented and organized, with strong problem-solving skills.
Ability to work collaboratively in a team environment.
Willingness to learn and grow within the role.