Job Opportunities in Saudi Arabia

IT Support Specialist

Location: Riyadh, SA, 3734

Date Posted: 7 Oct 2024

Contract type:

• Provide first level support for all IT-related issues, including diagnosing and resolving hardware, software, and network problems for end-users.

• Install and configure operating systems, particularly Windows 10 and Windows 11, across desktops and laptops in the head office and clinics.

• Troubleshoot and resolve system performance issues, application errors, and hardware malfunctions.

• Manage the IT help desk by responding to and tracking support requests, ensuring timely resolution and maintaining a high level of user satisfaction.

• Log all relevant incident/service request details, including categorization and prioritization, using a ticketing system.

• Handle first-line incident/service requests and escalate complex cases to the 2nd line of support when necessary.

• Keep users informed of their ticket status and progress.

• Manage and maintain users and groups within Active Directory, ensuring proper user access and permissions.

• Install PCs using System Center Configuration Manager (SCCM) images, ensuring efficient deployment and consistent configuration across the organization.

• Provide ongoing system maintenance, including installing patches and updates to ensure system security and performance.

• System and Network administration:

• OS installation, Windows, Linux is plus

• Assist in managing network operations, including troubleshooting connectivity issues.

• maintain security protocols, such as user end devices and antivirus software.

• Help with user access management, including password resets and permissions.

• Provide first-line support and training to end-users in their daily work, including account setup, application usage, and troubleshooting.

• Train and support users on the company’s IT environment, covering PC usage, user accounts, applications, and best practices.

• Produce and maintain detailed documentation for support issues, system configurations, network setups, and resolutions to facilitate knowledge sharing and future troubleshooting.

• Log and track all incidents and service requests in an IT service management system.

• Escalate unresolved issues to higher-level support teams or external vendors as needed.

• Ensure timely resolution of incidents and provide status updates to users.

• Assist with the setup, deployment, and maintenance of hardware components, including printers, scanners, and other peripherals.
  
  

• Strong experience in installing, configuring, and troubleshooting Windows 10 and Windows 11 environments.

• Basic knowledge of networking concepts such as IP addressing, VLANs, and wireless network management. Hands-on experience with configuring switches and access points is required.

• Ability to quickly diagnose and resolve issues related to software, hardware, and networking with minimal supervision.

• Experience managing users and groups within Active Directory, including permissions, access, and security configurations.

• Excellent interpersonal and communication skills to effectively explain technical issues to non-technical users and deliver high-quality customer service.

• Ability to think critically and handle multiple tasks simultaneously while maintaining a calm demeanor under pressure.

• Provide guidance and support to users on how to use hardware and software efficiently.
  Conduct small training sessions or create documentation to help users understand new systems or processes.

• Assist in the planning and execution of IT projects, such as system upgrades, migrations, and rollouts.

• Coordinate with other departments or teams to ensure smooth implementation of new technologies

• keep asset inventory and logs

• update time to time changes in the inventory logs.
  
  

• A degree in Information Technology, Computer Science, or a related field is preferred.

• Minimum of 2 years of experience in an IT support or help desk role.

• Certifications such as Comp TIA A+, Network+, or Microsoft certifications are a plus.

• Basic understanding of network principles and best practices.

• Familiarity with ticketing systems and remote troubleshooting tools.