Job Opportunities in Saudi Arabia

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

203 stylish rooms and suites plus 17 luxury serviced apartments
4 restaurants and lounges, including the legendary Shang Palace
Convenient for Jeddah’s popular landmarks and Red Sea Mall

Job Summary:
Organizing and monitoring training activities of the hotel, particularly to ensure that said activities are in line with Hotel goals and objectives. Assists in the implementation of systems and programs in employee relations and revenue generation which assist in accomplishing hotel and department goals and objectives.

Core Competencies

Training Needs Analysis, Training Planning, Implementation and Monitoring, Hotel Orientation/Induction, Trainer Skills, Trainer Evaluation, Department Training, Performance Appraisal
Assesses training needs based on Performance Monitor Report, Performance Development Reviews, We Value Your Opinion, employee feedback, guest comments, business result, observation, among others.
Compliance the Training Need Analysis as per SLIM guidelines.
Assists in developing an annual training plan for general skills, knowledge, languages, and areas for improvement based on the result of training need analysis and revise when needed.
Assists in developing internal programs and prepare Trainer’s Kits (Instructor Guide, Participant’s Workbook) as needed.
Obtains structured feedback from participants of major training programs, especially generic training.
Conducts monthly orientation for a new hire.
Introduces Shangri-La Group, Vision, Mission, Philosophy, Guiding Principles, and Shangri-La Care and other core service skills and knowledge training.
Evaluates effectiveness of Orientation/ Induction program and provide recommendation for improvement
Ensures the cascading of SLA Trainer Skill I and II especially for identified Departmental Trainers.
Implements course evaluation for a program such as Orientation, Shangri-La Care, IM, Trainer Skills I & II, Language Training & STAR Training.
Conducts Shangri-La Care and Shangri-La Care… Our Culture follow-up meetings/training.
Assists in identifying training needs for each department.
Regularly monitors departmental training activity progress.
Assists in coordinating the scheduled Performance Development Review by conducting training to all staff, except for Service Executive levels.
Assists in recording PDR results for TNA and other needs.
Assists in fostering beneficial communication and network with relevant external agencies and organizations.
Carries out other projects assigned by Management (Environmental protection, process improvement team, Performance monitor team, Customer Delight Program, and others)
Oversees library operations, ensuring loaning out procedures are implemented and there is a periodic publication of library materials available for staff use.
Personally, responsible for updating the Product Knowledge Manual on a regular basis.
As assigned and at all opportunities, assists guests directly and indirectly in order to provide them with a delightful staying experience in the hotel.
Is fully aware of and complies with the Hotel’s environmental policy and established rules and guidelines.
Performs such other functions as may be delegated by management from time to time.
Supervises the management of the Training Department.
Formulation and implementation of generic training, especially the Shangri-La Care core modules.
Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.
Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable

What are we looking for?

At least 2 years as Training Manager in a similar size hotel.
Thorough knowledge of modern learning and development tools and technique
Behavioral Science/ Psychology graduate
Self-starter, Team-builder, Goals-oriented
Tactful and sensitive to Colleague needs
Demonstrated ability to develop interpersonal relationships
Exceptional presentation and grooming
Committed to delivering a high level of customer service, both internally and externally
Proficiency, at an intermediate level, with Microsoft Word, Power Point