Company Description PRIMARY OBJECTIVE OF POSITION The Chief Engineer is responsible for providing the customer with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programmes, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations. The job incumbent operates in line with hotel and corporate policies and guidelines, and the hotel’s business plan. TASKS, DUTIES AND RESPONSIBILITIES RESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENT
Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed
Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”
Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required
Communicates with department heads regarding engineering programmes as they pertain to the physical plant
Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.
Takes prompt corrective action as necessary
Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation
Determines if work should be done internally or through external contractors
Schedules employees in accordance with plan
Assigns work orders by priority, and delegates duties and supervises work
Schedules the appropriate preventive maintenance programme
Responds to guest complaints and department service requests
Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as required
Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors
Directs and aids in the replacement of systems that become inadequate or obsolete
Recommends, establishes, and maintains inventory level thresholds based on budget and availability of supplies
• Reviews and approves invoices • Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption • Maintains logs and journals for all utilities, reviews meter readings and regulates controls • Designs and supervises recycling programmes for aluminium, paper, plastic, glass, etc.
Prepares the operating budget for engineering, recommends items to be included in the hotel’s capital budget, and insures adherence with approved budget
MANAGING THE ENGINEERING FUNCTION
Manages employees working for the engineering function, including contractors and hotel employees
LAWS, REGULATIONS AND POLICIES
Follows all applicable laws
HUMAN RESOURCES MANAGEMENT
Screens, interviews and selects potential staff for the department
Develops and recommends appropriate training to meet guest and internal needs
Checks that own staff meets and exceeds expectations by training and encouraging staff to provide Yes I Can! service
Identifies training needs
Makes sure staff receives skills training to provide consistent, reliable service
Encourages, develops and manages effective employee relations throughout the hotel
Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Manager
Works closely with the Human Resources Manager on the following Human Resources related tasks:
Performance appraisals
- Coaching - Counselling
Discipline and grievance
Employee relations
Wage and salary administration
Compensation and benefits
Succession planning
EMPLOYEE RELATIONS
Fosters and develops effective employee relations throughout the hotel
Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity
Looks for ways to motivate and challenge employees
HEALTH AND SAFETY
Ensures that all potential and real hazards are reduced immediately
Fully understands the hotel’s fire, emergency, and bomb procedures
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
• Ensures that own staff works in a safe manner that does not harm or injure self or others • Stimulates and encourages a general awareness of health and safety in tasks and activities
Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening
Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staff
MISCELLANEOUS
Attends meetings and training required by the General Manager
Assists colleagues to perform similar or related jobs when necessary
Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders
Maintains own working area, materials and company property clean, tidy and in good shape
Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function
Is well updated on, and possesses solid knowledge of the following:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
Hotel standards of operation and departmental procedures
Current licensing relating to own responsibility, and to the hotel
Accepted methods of payment by the hotel
Short and long term hotel as well as corporate marketing and promotional programmers
Corporate clients and clients generating high business volume
Union agreements
Job Description PRIMARY OBJECTIVE OF POSITION The Chief Engineer is responsible for providing the customer with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programmes, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations. The job incumbent operates in line with hotel and corporate policies and guidelines, and the hotel’s business plan. TASKS, DUTIES AND RESPONSIBILITIES RESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENT
Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed
Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”
Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required
Communicates with department heads regarding engineering programmes as they pertain to the physical plant
Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.
Takes prompt corrective action as necessary
Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation
Determines if work should be done internally or through external contractors
Schedules employees in accordance with plan
Assigns work orders by priority, and delegates duties and supervises work
Schedules the appropriate preventive maintenance programme
Responds to guest complaints and department service requests
Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as required
Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors
Directs and aids in the replacement of systems that become inadequate or obsolete
Recommends, establishes, and maintains inventory level thresholds based on budget and availability of supplies
• Reviews and approves invoices • Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption • Maintains logs and journals for all utilities, reviews meter readings and regulates controls • Designs and supervises recycling programmes for aluminium, paper, plastic, glass, etc.
Prepares the operating budget for engineering, recommends items to be included in the hotel’s capital budget, and insures adherence with approved budget
MANAGING THE ENGINEERING FUNCTION
Manages employees working for the engineering function, including contractors and hotel employees
LAWS, REGULATIONS AND POLICIES
Follows all applicable laws
HUMAN RESOURCES MANAGEMENT
Screens, interviews and selects potential staff for the department
Develops and recommends appropriate training to meet guest and internal needs
Checks that own staff meets and exceeds expectations by training and encouraging staff to provide Yes I Can! service
Identifies training needs
Makes sure staff receives skills training to provide consistent, reliable service
Encourages, develops and manages effective employee relations throughout the hotel
Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Manager
Works closely with the Human Resources Manager on the following Human Resources related tasks:
Performance appraisals
- Coaching - Counselling
Discipline and grievance
Employee relations
Wage and salary administration
Compensation and benefits
Succession planning
EMPLOYEE RELATIONS
Fosters and develops effective employee relations throughout the hotel
Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity
Looks for ways to motivate and challenge employees
HEALTH AND SAFETY
Ensures that all potential and real hazards are reduced immediately
Fully understands the hotel’s fire, emergency, and bomb procedures
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
• Ensures that own staff works in a safe manner that does not harm or injure self or others • Stimulates and encourages a general awareness of health and safety in tasks and activities
Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening
Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staff
MISCELLANEOUS
Attends meetings and training required by the General Manager
Assists colleagues to perform similar or related jobs when necessary
Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders
Maintains own working area, materials and company property clean, tidy and in good shape
Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function
Is well updated on, and possesses solid knowledge of the following:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
Hotel standards of operation and departmental procedures
Current licensing relating to own responsibility, and to the hotel
Accepted methods of payment by the hotel
Short and long term hotel as well as corporate marketing and promotional programmers
Corporate clients and clients generating high business volume