Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, Job Description
Consistently offer professional, friendly, and engaging service
Support the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are followed
Manage and coordinate all group and individual reservations
Maintain close liaison with the Sales, Conference, and Accounting teams
Produce daily, weekly, monthly and quarterly reports as required
Attend pre-convention meetings and revenue management meetings as required
Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
Conduct regularly scheduled departmental meeting
Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Bachelor Degree / Professional Qualification.
3 years revenue and yield experience in the hospitality industry
Sound knowledge in Microsoft Office applications.
Familiar with the hotel operations, available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local markets, as well as local competitors and events.
Excellent analytical skills and knowledge in revenue management techniques
Ability to successfully function in a fast-paced, deadline-driven environment
Additional Information Your team and working environment:
Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.