US Dispatch Supervisor

September 17, 2024

Mood Media

București

OTHER

General Summary

As a Supervisor, you will help train, support and motivate your team as they handle dispatch requests

and provide support for technicians. You will assist in hiring and training dispatchers, monitoring your

team’s progress and coaching them to achieve a high level of performance and productivity.

Primary Responsibilities:

Ensuring agents understand and comply with all department objectives, performance standards,

and policies.

Answering dispatch questions regarding best practices or difficult requests
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and

taking corrective action, if necessary.

Preparing reports and analyzing data to assist management
Provides guidance, support and mentoring for team members, both operationally and personally

in order to ensure the performance of the team and the service served.

Knowledge/Skills/Abilities:

Dispatch experience
Preference for action. Demonstrable goal high achiever
Natural team builder and motivator, invests time in developing people and shares knowledge
Determined with strong organizational & time management skills
Self-starter with drive and ambition
Able to demonstrate well-honed interpersonal, communication and influencing skills
Comfortable living Mood values
Creative and innovative problem solver
Customer service focused
management skills: organizing, planning, control,