August 30, 2024

Conduent Business Services Romania S.r.l.

Iasi

OTHER

Travel Agent - German and English Language (On-site)

Möchtest du deine Deutschkenntnisse nutzen, um Reisenden dabei zu helfen, die Welt zu erkunden?
Join our team as a Travel Agent with proficiency in both German and English!

As part of our team, you will be the primary point of contact for various tasks, including:
Engaging with clients through phone calls, emails, or chat services;
Handling inquiries, reservations, changes to itineraries, and payments;
Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences;
Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns;
Using booking systems and software to secure holidays and manage clients travel plans;
Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.

The key qualities we’re looking for:

Excellent German language skills in both speaking and writing (B2 proficiency or higher);
Basic to intermediate English language skills (at least B1 level);
Communication and customer-service skills;
Knowledge of Microsoft Office Applications;
Prior work experience in customer service or a related field (recommended, but not mandatory);
Team player with a collaborative mindset and the ability to work with others towards common goals;
Creative problem solver with an out-of-the-box approach;
Attention to detail.

You will work with the Travel Agent team from our location in Iasi and you will benefit from a 6-week on-site training program which will help you develop the required skills and knowledge to successfully assist our clients.
What we offer:

Attractive salary;
Permanent contract;
On-site work model;
Full-time Monday to Friday (no weekend shifts or night shifts);
Good opportunities to develop a professional career;
Work in a dynamic international environment;
Newly refurbished attractive open-plan office space in Palas, Iasi;
Access to comprehensive learning, training, and development via our extensive Global learning platform;
Opportunity to apply for external professional training and courses that can be co-financed by Conduent;
Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

Private medical insurance coverage;
Free access to the Bookster library;
Card Partener Program;
Meal tickets;
Referral bonuses for new hires recommended by you.

Why Join Us?

Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.

Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.

Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization. Conduent Internal Use Only © 2021 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.

Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.

Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.

Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.