Service Desk Senior Process Associate with German

October 8, 2024

CAPGEMINI ENGINEERING

Iasi

OTHER

Short Description

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.

Qualifications

Strong communication skills and command in English and German language
The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
The team member must ensure they share their specialist knowledge within the team.
Experience in HR domain – at least 6 months
Good verbal and written communication skills
Positive team player
Graduation is required – Bachelor’s degree

Job Responsibilities

Process movements (transfers, promotion) and leaver requests
Process HR Administration requests
Answer client’s calls and emails
Process client’s queries and escalations
Provide clarification of HR policies and procedures
Organize knowledge sharing sessions internal and cross teams
Successful process related problem solving
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
Maintain HR system catalogues
Manage HR organization structure
Manage time
Adjust records
Process separation
Reporting