Lead Customer Experience Specialist

October 9, 2024

București

OTHER

What critical skills are needed for this position-

Bachelor degree;
Preferred minimum of 2 years' experience in a Customer Services environment, preferably with contract administration expertise;
Knowledge of ERP a EUR" SAP, SFDC is nice to have;
Good standard of ability with Microsoft Office applications;
English a EUR" advanced level;
Understands how different functions within his/her own organization interrelate to each other;
Experience working in a multi-discipline team;
Well organized and with good abilities to prioritize;
Eager to learn and work in a changing and fast- growing environment;
Customer and action oriented;
Self-motivated with good communication skills.

What will be your duties and responsibilities in this job-

Proactive engagement in projects and process transitions within the OM department;
Order processing by using company's tools;
Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with company's general contracts);
Responsible for applying special price reductions for certain orders requested by the sales department:
Tracking orders placed at the supplier and their delivery in time to the warehouse;
Responsible for solving issues related to wrong delivery, delays, rejected product returns;
Responsible for preparing the necessary documents to deliver the goods to the final customer;
Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent;
Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation.

We offer: