L1 IT Customer Support - German - Romania Jobs Opening

September 24, 2024

EVERIENCE Romania

Timișoara

OTHER

L1 IT Customer Support - German

Spoken languages: fluent German and English (B2/C1);
Technical college or university is not mandatory as necessary training will be ensured;
Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and to multitask;
Availability to work in shifts.
Provide accurate and optimal IT solutions via telephone, e-mails or chat;
After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Follow-up the existing back-log;
Comply with project's performance indicators;
Communicate with other designated teams and escalate complex issues.

What we offer:
Permanent contract
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Extra vacation days
Massage at the office day
Fruits on the house
Relocation package

What about choosing much more than a job -
#AJob That Makes Sense

We regret to inform you that this job opportunity is no longer available