October 7, 2024

PwC

București

OTHER

Junior IT Helpdesk

Job Description & Summary

The Opportunity

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within Pw C, developing and enhancing both client and internal facing applications within Pw C, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

What you will be doing:

You will work within our IT team and will be responsible for providing internal IT support within the Help Desk Team . Your responsibilities will be:

Dealing with tickets registered by users in our internal ticketing system ;
Setting up workstations with computers and necessary peripheral devices;
Checking computer hardware to ensure functionality;
Installing and configuring appropriate software and functions according to specifications;
Ensuring the backup for different files.

What we need from you:

Minimum 1 year experience in Service Desk Support role ;
A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
Ability to work in a team environment with a professional and enthusiastic attitude;
Good oral and written communication and interpersonal skills;
Proficiency in English;
Nice to have: Android, IOS apps experience, Networking/Computer Science background;
ITIL Foundation Certification would be an advantage.

What we offer:

A full-time, flexible program;
You will undergo an intensive induction programme, with a coach and a buddy to help you integrate, develop and perform;
You will develop your awareness and leadership skills through soft-skills training program;
You will be part of a team of talented and experienced professionals, with access to an integrated international library of information, having the possibility to get involved in challenging assignments;
You will get the chance to take part in exciting social activities and engagement projects.