Job Opportunities in Romania
October 17, 2024
Intertek
București
Junior Customer Service Support | Bucharest
Descrizione azienda
Our Purpose
Bringing quality, safety and sustainability to life
About Us:
Join a global network committed to quality, safety and sustainability!
"We are a global family that values diversity" is the first of our company values.
At Intertek, we are committed to creating an inclusive and diverse work environment based on a culture of respecting and valuing diversity in all its forms.
Posizione
What you can expect:
Intertek is a leading international ATIC (Assurance, Testing, Inspection and Certification) services company.
We are loiking for a Junior Customer Service Support for the Industry Services Business Line.
Industry provides a wide range of technical services in Oil & Gas globally: exploration, production, engineering, refining, testing, quality control, research and hydrocarbon related activities. All Intertek personnel offer clients years of industry experience. Oil & Gas services and solutions help clients meet quality, safety, performance and financial goals.
You will be placed in one of the existing teams and will be the point of contact for our Clients for the management and delivery of inspection service, interfacing with Vendors, Inspectors and Intercompany offices present internationally.
You will be responsible for the following activities:
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receiving the order from the Customer, ensuring that all necessary technical documentation is updated and sent from the vendor, to the Customer, to the inspector
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scheduling and planning the activities of technicians in the territory, researching and selecting the most qualified inspectors for specific assignments based on location, experience, and availability, informing them of the proper use of Customer forms
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maintaining relationships with suppliers, acting proactively toward new Customer requests - performing review of Inspection Reports and Timesheets issued by inspectors
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performing constant follow-ups with Customers and Suppliers throughout the process, monitoring the quality of the service provided, keeping them constantly updated and communicating Intertek procedures and policies
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performing reporting activities for internal and external use
- updating the company CRM throughout the process
Requisiti
What we are looking for:
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Bachelor's degree or equivalent degree
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1-2 years of experience in Front Office, B2B Customer Service or Foreign Sales Office
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good knowledge of the English language, important for managing relationships with foreign countries
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good knowledge of the Office package and use of the Pc
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resistance to stress, problem solving, customer orientation, team working
Altre informazioni
What we offer:
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permanent contract
-
dynamic and international context
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training and an ad hoc development plan
hybrid work mode: office presence + Friday as smart-working day
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Place of work: Bucharest
Join our team and make a difference with #Intertek!
We regret to inform you that this job opportunity is no longer available
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