Job Opportunities in Romania

Our Identity:
At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.
Position Overview:
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.
Key Accountabilities:
· Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
· Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
· Communicating with customers through various channels in Italian and English
· Responding promptly to customer inquiries
· Maintaining a positive, empathic and professional attitude towards customers at all times
· Ensure customer satisfaction and provide professional customer support
How You Can Create Influence:
· Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.
· Prior experience in an international airline environment/operations is advantageous but not mandatory.
· Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
· Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
· Graduates in any discipline or undergraduates are welcome.
· Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
· Proficiency in Microsoft Office and Outlook.
· Willingness to work in a contact center environment.
Perks and Benefits:
· Competitive salary package, reflecting your expertise and contributions.
· Meal tickets
· Private medical subscription
· Reimbursement for public transportation subscription
· “Bring a friend” Referral Program – Consistent rewards for recommendation
· Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
· Permanent contract with the potential for advancement, providing stability and security.
· Full paid training provided by the company
· Exciting career growth opportunities within a globally renowned organization.
· Engaging projects with leading global brands, offering diverse and rewarding experiences.
· Supportive and collaborative work culture, fostering both personal and professional development.
Please note that this is a long-term contract opportunity.
Specifications for the working environment
· Dynamic, young and diverse environment
· Full equipment provided by company
· All modern equipped kitchen and lunch area – including latest coffee/tea machines
· Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)
Job Types: Full-time, Permanent