Job Opportunities in Romania
September 16, 2024
BorgWarner
București
OTHER
Internship – Charging System Operation and Tech Support-2
This internship position is part of the Charging System Operation and Technical Support team, which is responsible to manage, maintain, and operate Borg Warner’s cloud-based infrastructure used to provide state-of-the-art service and assistance to the customers buying our chargers.
From this position, the intern in this role contribute to the activities of remotely operating and supporting Borg Warner’s in-field charging devices, by utilizing complex ecosystem of services and tools, helping to ensure operational excellence and customer satisfaction.
This position comes with the great opportunity to start learning about e Mobility industry, chargers (the standalone devices and how they are controlled from the cloud), EVs, and the whole growing charging ecosystem.
Carefully read the Borg Warner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at Borg Warner are conditioned on your acceptance and compliance with these terms.
From this position, the intern in this role contribute to the activities of remotely operating and supporting Borg Warner’s in-field charging devices, by utilizing complex ecosystem of services and tools, helping to ensure operational excellence and customer satisfaction.
This position comes with the great opportunity to start learning about e Mobility industry, chargers (the standalone devices and how they are controlled from the cloud), EVs, and the whole growing charging ecosystem.
Key responsibilities
This intern will learn about and help with the following areas of charging operations:
- Operate and manage (as able) the deployed charging-related cloud-based systems (OCPP Proxy / Backend) and other supporting systems,
- Provide online technical assistance to facilitate on-site technical intervention, and ultimately to ensure high customer satisfaction rate.
- Monitor the in-field chargers using the Charging Cloud System, with the purpose to notify corresponding stakeholders to act on special situations.
- Assist the Embedded Product Development Team with the testing of chargers' hardware and firmware, as part the OCPP-based integration between the chargers and the Charging Cloud System.
- Operate and manage (as able) the online Service Management System that allows customer to report issues and obtain solutions for them.
- Monitor the Service Management System to ensure rapid and efficient response to the demands from customers and partners.
- Perform triage, processing, and prioritization of customer issues, in accordance with the defined internal processes.
What we’re looking for
Nice-to-have Background
- Final/pre-final year of study in IT, SW engineering, or related technical field.
Required Skills
- Basic understanding of client-server model, common Internet communication protocols, and cloud computing.
- Enthusiasm and willingness to learn interesting things, analytical and problem-solving mindset, attention to details and priorities.
- Team spirit, reliability, and discipline in executing tasks.
- Very good verbal and written communication in English.
Preferred skills
- Knowledge about, and eventually prior usage experience of Microsoft Office tools and Atlassian Jira (especially Jira Service Management module) and Confluence.
- Knowledge of a common scripting language (e.g. Python) used for the task automation.
Global Terms of Use and Privacy Statement
Carefully read the Borg Warner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at Borg Warner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking
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select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: Borg Warner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by Borg Warner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact Borg Warner through Borg Warner’s website to verify the authenticity of any employment opportunities.
We regret to inform you that this job opportunity is no longer available
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