Job Opportunities in Romania
October 8, 2024
Vertiv
Cluj-Napoca
EOC Engineer Level I
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are seeking an EOC Engineer Level I to join our team in Cluj-Napoca !
As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components.
You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities.
Responsibilities:
Qualifications:
Physical & environmental demands:
Maximum of 10% domestic and international travel as required.
Things you will enjoy with us:
Flexi benefits
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
OUR BEHAVIORS
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.
We are seeking an EOC Engineer Level I to join our team in Cluj-Napoca !
As part of our team, you will work across the EMEA region, using your analytical skills and knowledge of software and hardware technology. Your role involves defining, testing, implementing, and modifying systems that integrate software and hardware, focusing on electrical, thermal management, and telecom components.
You'll be responsible for diagnosing and identifying hardware and software issues reported by our customers or sales division, and proposing solutions based on our internal procedures. This role emphasizes remote service delivery, where customer satisfaction, ownership, and achieving results are key priorities.
Responsibilities:
- Diagnose and troubleshoot software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environment Connect) and provide remote support for monitoring platforms and technical assistance to customers.
- Document and manage the full support process, ensuring excellent customer service and case management aligned with SLAs.
- Prepare technical reports, including network audits, and assist sales and field agents with technical issues related to hardware solutions.
- Troubleshoot and assist with networking, monitoring, OS, and database systems, as well as manage alarms and field operations.
- Configure and integrate DC, thermal, energy systems, modems, routers, and PDUs into monitoring platforms.
- Collaborate with senior engineers on testing, incident resolution, and customer engineering tasks (commissioning, maintenance, emergency calls). Quickly learn and apply new technologies to enhance product support and customer environments.
Qualifications:
-
School Background:
- Polytechnical studies specializing in Electrical Engineering, Electronics, Telecommunications, Mechanical or Building Services, or relevant experience in the field.
- Good grasp of English both written and spoken
- Good writing and verbal communication skills
- Good organizational and time management skills
- Analytical and problem-solving abilities
- Possess a positive attitude and flexibility in a rapidly changing environment.
- Ability to manage multiple tasks simultaneously.
- Conscientious, accurate, detail oriented, and self-motivated
-
Experience in any of the following areas is advantageous:
- Customer interaction in a technical capacity
- Direct involvement with hardware and/or software systems in data centers or other high-availability environments
- BAS/BMS or Electronic Monitoring systems
- Familiarity with protocols, computer-based networks, database structures, and high-level software architectures General understanding of Uninterruptible Power Systems (UPS), DC and Cooling Systems, and telecom fundamentals
Physical & environmental demands:
- You will be part of a department operating 24/7 to monitor and support critical infrastructure challenges for customers in Data Centers, Financial, Telecom, Governmental and Industrial sectors.
-
You will work on three shifts across weekends and legal holidays within a flexible schedule.
- 75% of work concentrated during regular business hours.
- Four-day workweeks when incorporating weekend shifts.
- Periodic On-Call.
Maximum of 10% domestic and international travel as required.
Things you will enjoy with us:
Flexi benefits
-
10 additional days of annual leave.Private medical subscription.
- ️ Bookster Subscription
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
-
Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
-
Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.
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