Basic SQL knowledge, log reading and understanding.
Proficiency in connecting UI observations to underlying code issues in Python and/or Typescript.
Demonstrated experience and proficiency in supporting an API.
Great English Skills.
Manage a queue of tickets by staying organized and hitting SLA targets (Time to First Response, Time to Resolution).
Effectively and efficiently communicate with our key customer stakeholders who primarily come from security engineering and compliance backgrounds.
Connect UI observations to issues in the product code base, developing a strong understanding of how the product works.
Collaborate closely with our broader internal teams to effectively address customer issues and provide valuable insights for product and process improvement.
Manage outbound customer communication during product incidents and outages.