Customer Support Representative with French and English

September 18, 2024

Feel IT Services

Iasi

FULL TIME

We are looking for an IT Support Technician to join our team in order to provide fast and useful technical assistance on computer systems.
What we think you’ll need to be successful:

Good French spoken and written skills;

Good English spoken and written skills;

Ability to integrate and work in a team;

Solution focused and outside the box type of mentality;

Ability to adapt fast to new scenarios;

Excellent client-facing skills;

Availability to work in shifts;

Ability to diagnose and resolve basic technical issues.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email;

Perform remote troubleshooting through diagnostic techniques and pertinent questions;

Determine the best solution based on the issue and details provided by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support personnel;

Provide accurate information on IT products or services;

Record events and problems and their resolution in logs;

Follow-up and update customer status and information;

Pass on any feedback or suggestions by customers to the appropriate internal team;

Identify and suggest possible improvements on procedures.

Schedule: We are working in morning, afternoon and night shifts.

Competitive salary based on experience;

Supportive working climate with flexible work practices;

Lunch tickets - of 30 RON each;

An extra day off on employees' birthdays;

Floating days (meaning extra 5 days off for 2024);

Additional days off after 3, 5, 8, 10 years of employment (for example, after 3 years with us you'll have 23 days of vacation time per year :) )

Health insurance (Regina Maria);

Health and wellness initiatives;

Transportation fees covered by us, during the nightshifts;

Boardgames, relaxation area at the office;

Bookster;

Coffee, fruits and pizza at the office;

Sport facilities (7 Card – deduction);

Regular awesome team events;

Gifts for birthdays and work anniversary celebrations, also for Christmas and Easter;

Teambuilding & Christmas party.

Feel IT Services offers web design and development services, desktop and mobile solutions, managed services and maintenance support to medium range customers located in areas like US, Israel, France, Belgium and Switzerland.
The headquarters of the company are based in Paris, while our skilled engineers are located in Iasi, Romania and Chisinau, Moldova.
Our Customers are mostly from Europe, UK and the US, and can be large International groups & corporations or SME, IT System Integrators & Managed services operators, Independent Software Vendors and Startups.
We develop a healthy culture based on: Quality, Flexibility, Transparency and Respect.
If you want to apply for this position, please send your updated resume at: vlad.driscu@feel-it-services.com
Job Type: Full-time
Language: