Customer Service Specialist

September 13, 2024

Teva Pharmaceuticals

București

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Customer Service Specialist

Date: Sep 13, 2024

Location: Bucharest, Romania, 050713

Company: Teva Pharmaceuticals

Job Id: 58312

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

Main responsibilities

 Planning, implementing and coordinating the activities related to invoicing processes for allocated customers.
 Point of contact with the logistics services provider and have a good cooperation with logistics services provider to achieve the activities related to the inbound process.
 Accountable for Supply Assurance of assigned product portfolio
 Accountable for Inventory planning and coordination of inventory deployment for assigned product portfolio
 Continuously monitor and ensure product supply of assigned product portfolio and dealing with customer complaints
 Proactively identify supply risks by updating supply outlook
 Drive communication and resolution of supply issues with stakeholders using standard processes (. e-alerts, weekly calls with market/plants)
 Proactively understand demand drivers and supply implications from forecast changes
 Drives the establishment and maintenance of long-term customer relationships by providing outstanding customer service and acting as support and primary point of contact for customers in relation with the other departments
 Assist the existing clients with their technical questions support them to have all requested deliveries on time and monitor status of clients’ requests
 Drive communication and resolution of supply issues with stakeholders using standard processes (. e-alerts, weekly calls with market/plants)

Main requirements

 University degree, ideally in Logistics or in other area, but pertinent with the field
 Relevant experience required in supply and logistics management, ideally in pharmaceutical industry or other industries where it is required to align customer requirements with sales, marketing and finance
 Good communication skills (both written and verbal English) and interpersonal skills
 Computer literacy: MS Excel advanced level
 Fluency in English
 Organized with good time management skills
 Pro-active and result oriented
 Willingness to help customers and provide prompt service.
 Proven problem-solving skills
 Able to adapt and respond to internal (e.g. priorities) and external changes
 Must have an eye for detail and a methodical approach to work

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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