Job Opportunities in Romania
October 14, 2024
Capgemini
Iasi
OTHER
Collections Process Associate
Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
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Highschool diploma is mandatory;
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Languages: English and Italian - minimum B2;
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Customer service skills;
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Strong interpersonal and negotiation skills;
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Team player attitude.
Job Responsibilities
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Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
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Investigating and resolving unapplied payments;
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Initiating refunds for the overpayments;
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Updating account status records and collection efforts;
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Reporting on collections activity and accounts receivables status;
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Working schedule: Monday to Friday within business hours.
We regret to inform you that this job opportunity is no longer available
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