Job Opportunities in Qatar
October 17, 2024
Workforce
Doha
CONTRACT
Help Desk Operator
Job Summary:
The Helpdesk Operator is responsible for providing first-line technical support to end-users by responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to troubleshoot a variety of technical problems.
Key Responsibilities:
Contract length: 3 months
Education:
The Helpdesk Operator is responsible for providing first-line technical support to end-users by responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to troubleshoot a variety of technical problems.
Key Responsibilities:
- Provide first-level technical support to users via phone, email, and chat, ensuring timely resolution of issues.
- Diagnose and troubleshoot hardware, software, and network problems for desktops, laptops, and mobile devices.
- Assist users with account management, software installations, and configuration settings.
- Document all support interactions and maintain accurate records in the ticketing system.
- Develop and update knowledge base articles to streamline support processes.
- Collaborate with IT team members to escalate and resolve complex issues.
- Train and mentor junior helpdesk staff on best practices and troubleshooting techniques.
- Participate in IT projects, including system upgrades and software deployments.
- Stay current with emerging technologies and industry trends to improve service delivery.
- High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field preferred.
- Minimum of 3 years of experience in a helpdesk or technical support role.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills in English and verbal communication in Arabic.
- Customer-focused with a commitment to delivering high-quality support.
Contract length: 3 months
Education:
- Bachelor's (Required)
- Helpdesk Operator: 3 years (Required)
- English and Arabic (Required)
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