Job Summary: We are seeking a dynamic Accounts Manager with a strong background in e Commerce and Sales to join our team. The ideal candidate will be responsible for managing client accounts, driving sales growth, and ensuring customer satisfaction. You will act as a liaison between clients and internal teams, leveraging your expertise to identify opportunities for upselling and cross-selling. Key Responsibilities:
Client Relationship Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and addressing any concerns promptly.
Sales Strategy Development: Collaborate with the sales team to create effective sales strategies that align with clients’ goals and our business objectives.
Account Oversight: Manage a portfolio of accounts, ensuring all client communications, project timelines, and deliverables are on track.
e Commerce Expertise: Utilize knowledge of e Commerce platforms and digital marketing strategies to provide clients with insights and recommendations.
Performance Analysis: Analyze sales data and account performance metrics to identify trends, opportunities, and areas for improvement.
Cross-Functional Collaboration: Work closely with marketing, product, and customer service teams to ensure a cohesive approach to account management and client success.
Reporting: Prepare and present regular reports on account status, sales performance, and client feedback to senior management.
Qualifications:
Bachelor’s degree in Business, Marketing, or a related field.
3-5 years of experience in account management, sales, or related roles, preferably in e Commerce.
Proven track record of managing client relationships and driving sales growth.
Strong understanding of e Commerce platforms, digital marketing, and online sales strategies.
Excellent communication, negotiation, and interpersonal skills.
Ability to analyze data and provide actionable insights.
Proficiency in CRM software and Microsoft Office Suite.
Preferred Skills:
Experience with analytics tools and e Commerce metrics.
Familiarity with SEO, PPC, and social media marketing.
Strong organizational and time management skills.
What We Offer:
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunities for professional development and career advancement.