Job Opportunities in Portugal


September 15, 2024

HireOn Ltd

Lisboa

FULL TIME


Technical Support Representative - French Language - REMOTE

Hire On Ltd Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for Fin Tech platform, to join their their team in Portugal.
Position: Technical Support Representative
Location: remote, Portugal
Work model: remote (after initial 2 week office training in Porto)
Employment type: Full-time
Remuneration: 1500 euro gross/month+ 120 bonuses.
Starting date: ASAP
DUTIES AND RESPONSIBILITIES:
  • Provide technical support in French (for customers) and English (for developers) via chat and voice channels
  • Troubleshoot and resolve product-related issues using My SQL
  • Collaborate with team members and escalate complex issues to the development team when necessary
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively.
REQUIREMENTS:
  • Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Strong understanding of My SQL
  • Knowledge / familiarity with Postman will be considered as an advantage
  • Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
  • High school degree or equivalent (or higher)
  • No prior work experience required, but a solid knowledge of My SQL is essential
  • Knack for technology and providing outstanding customer support
  • Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
OFFER:
  • Competitive remineration package
  • Guidance and tools to reach your full potential
  • Ability to work remotely, from comfort of your home
  • Monthly performace bonus
  • Work from Home monthly allowance
  • Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
  • And many others!
Job Type: Full-time
Pay: 1,500.00€ - 1,620.00€ per month

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