Job Opportunities in Portugal
August 22, 2024
CSG
Braga
OTHER
Technical Support Analyst I
Job Description
Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What you'll do
- You will report to Tech Ops Engineering Manager to contribute toward developing an understanding of cloud operations handles all production deployments of our developed software and supports the services that run on that software. We strive to keep operational costs down while keeping our services up.
- You will provide support to customers
- You will work with the Tech Ops Team to support our cloud environments and services
- Support the development teams in their daily usage of our cloud platform
- You will create documentation that the software needs
- Take an on-call shift for production support out of business hours with a normal rotation.
You should have
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.
- Bachelor's degree in computer science, computer engineering-related field, or equivalent experience
- Proficiency in English in a business environment
- 2 or 3 years of experience to support a Saas/Paa S platform
- Experience in Cloud environments AWS, Azure, or Google Cloud
- Experience supporting databases PSQL or My SQL
- Experiences with support tickets and development task applications
- Experience working with Node, Java Script, Python, Terraform
Who will love this job
- An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer – you dream big and push the limits of what's possible to improve for yourself and others
- A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more!
Our Story
CSG
empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognisable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our
locations
, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.
#LI-Remote
Location(s):
PT.BRAGA.OFFICEPortugal Remote
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