Job Opportunities in Portugal
October 17, 2024
JUJUR
Lisboa
OTHER
Technical Customer Support Representative - Polish - Lisbon
Position: Technical Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Assist enterprise customers, partners and engineers, using various channels
- Respond to customers queries in timely and efficient manner
- Identify the customer issue(s) & potential level of support by gathering relevant information
- Conduct thorough research to investigate problems, with the option to collaborate with other teams
- Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
- Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
- Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on commitments
- Document your technical work and research in a comprehensive manner
- Proactively address customer satisfaction concerns before they escalate into problems.
REQUIREMENTS:
- Native/fluent in Polish, both verbal and written. Fluent in English (at least B2 level)
- Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
- Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and Power Shell
- Experience working with Office 365 Directory Synchronization tool (Dir Sync), Microsoft Azure Active Directory Connect tool (AD Connect)
- Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
- Experience reading network captures/analysis
- Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
Latest Job Opportunities
October 19, 2024
EXPLICOLÂNDIA OnLine
Explicador(a) de HISTÓRIA para a EXPLICOLÂNDIA OnLine
Porto
OTHER
View Details
October 18, 2024
Auchan
Operador/ a de Hipermercado Caixas - 25H Semanais Sazonal - Auchan Almada
Almada
OTHER & PART TIME
View DetailsOctober 18, 2024
Job Traveler
Marketing & Sales Expert in Lissabon - met Opleiding en...
Lisboa
View DetailsOctober 18, 2024
Job Traveler
Start je internationale carrière in Lissabon - met...
Lisboa
View DetailsSimilar Jobs
October 2, 2024
Lundin Mining
Technical and Strategic Area Manager for Extractive Waste (M/F)
Castro Verde
OTHER
View Details
October 1, 2024
ManpowerTBO
Technical Support Advisor (French speaking) - Braga (M/F) - Ref: 921043831
Braga
FULL TIME
View Details
October 1, 2024
ManpowerTBO
Technical Support Advisor | English | Braga| Ref: 748596
Braga
FULL TIME
View Details
October 8, 2024
Financial Backoffice Assistant – (M/F) Porto REF: 921048694
Technical Support Advisor (French speaking) - Braga (M/F)
Braga
OTHER
View DetailsNew Jobs from This Company
October 17, 2024
JUJUR
Advertising Reviewer (Social Media) - Albanian - Lisbon
Lisboa
OTHER
View DetailsOctober 17, 2024
JUJUR
Technical Customer Support Representative - Polish - Lisbon
Lisboa
OTHER
View Details