Reservation Support Specialist

September 26, 2024

ICE Portugal

Guia (Albufeira)

OTHER

Are you a detail-oriented and organized professional with a passion for travel?
Join arrivia as a Reservation Support Specialist and play a vital role in our customer experience.
As a Reservation Support Specialist at arrivia , you'll be responsible for handling incoming reservations, ensuring accuracy, and providing exceptional customer service. You'll work closely with our team to deliver a seamless booking experience for our customers.
What you'll do:

Process reservations: Review and confirm reservations from various channels, ensuring all details are accurate and complete.
Provide customer support: Assist customers with booking inquiries, resolve issues, and provide information about our travel products.
Liaise with suppliers: Confirm availability and finalize bookings with travel suppliers.
Maintain records: Keep detailed records of all reservations and communications.
Generate reports: Prepare reports on reservation activities and performance metrics.

What you'll need:

Experience in the travel industry: 1+ years of experience in a reservations or customer support role within the travel industry.
Proficiency in English: Excellent written and verbal communication skills.
Technical skills: Experience with reservation systems and booking platforms.
Attention to detail: A meticulous approach to ensuring accuracy and quality in your work.
Excellent organizational skills: The ability to manage a high volume of work and prioritize tasks effectively.

Why choose arrivia ?

Remote work: Enjoy the flexibility and convenience of working from home.
International company: Be part of a global organization with a diverse and collaborative culture.
Career growth opportunities: Advance your career through training, development, and mentorship programs.