Job Opportunities in Portugal

This is your job

At DIGITALL we don?t just deliver technology ? we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.
As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.
DIGITALL operates on a global scale with over 1,500 employees across 28 offices in 13 countries located in Europe and North America.

Your Responsibilities

• Coordination of activities related to problem analysis as part of the Problem Management process
• Communication with the technical teams involved in the PRM implementation and different management levels
• The Problem Manager is responsible for gaining an overview of the big picture. To do this, he collects data from various sources, interprets meanings, predicts possible outcomes, assesses the impact, evaluates alternatives, manages a portfolio and recommends priorities for problem solving
• Proactive problem management: Analysis of recurring incidents, setting up and implementing measures to prevent recurring disruptions. Controlling the implementation of such measures as part of the PRM process

Your Qualifications

• Very good process understanding for the PRM process according to ITIL (v3 + V4)
• Good ITIL process understanding for INM, CHM, SACM, Service Request Management
• Good basic understanding of the IT infrastructure in the Data Center, cloud solutions (especially Azure), storage and backup solutions, network environments, server operation (Win, Linux, AIX)
• The ability to deal with ambiguous situations, analytical skills to identify and solve problem situations
• German (B2 to C1) & English (B2) language skills

Your Benefits

• Participation in the company?s success & performance-based salary package
• Voluntary benefits (including meal subsidy) & special leave
• Work-life balance through flexible working hours & the possibility to work from home
• Diverse training and certification options, regular employee appraisals
• Team events & company celebrations
• 30 days? vacation
• Company health insurance
• Child Allowance
• Working with modern & innovative technologies