People Operations Specialist

September 18, 2024

Talkdesk

Porto

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Talkdesk is seeking an energetic and personable People Operations Specialist to work alongside its global People team and report to our People Operations Manager. As a specialist, you will be the first point of contact for employees and external stakeholders to provide support across a range of different areas including onboarding and offboarding, payroll, benefits, compliance, policy and our People systems. You'll play a critical role in helping us scale our functions and processes in line with our global workforce strategy.
This role will be required to report onsite 3-5 days a week once an office is established, likely within 6-12 months.

Responsibilities:

Acts as first responder to frequently asked questions from employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level People staff or management
Process personnel actions in Workday throughout the employee lifecycle such as hiring, promotions, terminations, and transfers, to maintain organizational compliance and efficiency
Establish and maintain department records and reports in Workday; recommend new approaches and procedures to further efficiency, accuracy and automation improvements
Reviews tickets in Jira portal and responds, or identifies next level support or appropriate team and ensures a seamless transition for support
Supports and successfully collaborates with other centers of excellence such as Total Rewards, Payroll, Finance and Talent
Maintains the integrity and confidentiality of human resource files and records
Conduct periodic audits of People processes and data to ensure accuracy and compliance
Support special projects and initiatives related to People operations and process improvements
Conducts or assists with new hire onboarding
Assists with planning and execution of special events
Performs other duties as assigned

Requirements:

1-3 years of work experience as a People Operations specialist or generalist
Proficient with Microsoft Office, GSuite Applications, Docu Sign and Workday
General knowledge of ticketing systems like Jira
An ability to handle sensitive and critical information, conversations/situations with tact and discretion
Ability to work effectively in a hybrid team environment
Excellent written and verbal communication skills
Strong problem-solving skills, critical thinking, and a curiosity driven, resourceful approach toward success

Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)