Job Opportunities in Portugal
October 18, 2024
JL Talent Partners
Lisboa
OTHER
Customer Support Specialist, Portuguese speaker
We're looking for Portuguese speaking Customer Service Advisors to join our client's team in the beautiful Lisbon!
What you'll do:
Job Type: Full-time
Pay: 800.00€ - 900.00€ per month
Application Question(s):
What you'll do:
- Provide customer assistance via incoming calls, live chat, email, and social media channels.
- Offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.
- Serve as a knowledgeable consultant for customers in the sports industry.
- Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
- Offer feedback and recommendations to optimize internal processes.
- Competitive salary and benefits.
- Fully paid comprehensive training.
- Health Coverage and Private Health Care.
- Special discounts in many goods and services.
- Career growth opportunities.
- European Portuguese C2
- English B2
- Have an interest in sports and you are a team player with a positive attitude
- Have good typing and computer skills (MS Office applications)
- Are tech-savvy, with the ability to quickly learn new software and tools
- Have the ability to explain complex concepts clearly and concisely
- Previous experience in a customer service centre is an advantage, but not mandatory
- Availability to work on rotational shift
Job Type: Full-time
Pay: 800.00€ - 900.00€ per month
Application Question(s):
- Do you have availability to start on November 6th?
- English B2 (Required)
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