Job Opportunities in Portugal
October 15, 2024
Personalbüro U. Herrmann
Porto
Customer Service Advisor (m,f) German: Cruise Line
Start: 21st October
Shifts:
Monday to Sunday - Rotative shifts within the schedule below:
Monday to Friday: 08:00h - 18:00h
Saturday and Sunday 08:00h - 17:00h
(occasionally you must have availability from 08:00h - 19:00h)
Tasks:
Inbound calls
Sell cruises packages
Cross-Sell or Upsell cruises packages and associated products
Customer support for post-booking and booking management
Support travel agents with bookings and booking management
Support customer with information about a range of questions like destination, boats, documentations, prices etc.
Profile:
German C2 and / English B2
Benefits:
Shifts:
Monday to Sunday - Rotative shifts within the schedule below:
Monday to Friday: 08:00h - 18:00h
Saturday and Sunday 08:00h - 17:00h
(occasionally you must have availability from 08:00h - 19:00h)
Tasks:
Inbound calls
Sell cruises packages
Cross-Sell or Upsell cruises packages and associated products
Customer support for post-booking and booking management
Support travel agents with bookings and booking management
Support customer with information about a range of questions like destination, boats, documentations, prices etc.
Profile:
German C2 and / English B2
-
Previous Contact Centre or Customer Service experience (preferable).
Previous experience in sales, tourism and/or travel agencies is a plus.
Have proved digital skills and diligent worker.
Have high attention to detail and problem-solving mindset.
Have the ability to effectively communicate, both written and verbally.
Being skilled in multi-tasking is essential.
Benefits:
- Excellent remuneration package based on experience, skills and performance
- Possibility of a sales bonus up to 120.00€
- Life Insurance
- Meal allowance + Transport allowance
- Private health insurance
-
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy classAccomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
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