Job Opportunities in Portugal


October 15, 2024

Personalbüro U. Herrmann

Porto


Customer Service Advisor (m,f) German: Cruise Line

Start: 21st October
Shifts:
Monday to Sunday - Rotative shifts within the schedule below:
Monday to Friday: 08:00h - 18:00h
Saturday and Sunday 08:00h - 17:00h
(occasionally you must have availability from 08:00h - 19:00h)
Tasks:
Inbound calls
Sell cruises packages
Cross-Sell or Upsell cruises packages and associated products
Customer support for post-booking and booking management
Support travel agents with bookings and booking management
Support customer with information about a range of questions like destination, boats, documentations, prices etc.


Profile:

German C2 and / English B2


  • Previous Contact Centre or Customer Service experience (preferable).

    Previous experience in sales, tourism and/or travel agencies is a plus.
    Have proved digital skills and diligent worker.
    Have high attention to detail and problem-solving mindset.
    Have the ability to effectively communicate, both written and verbally.
    Being skilled in multi-tasking is essential.


Benefits:

  • Excellent remuneration package based on experience, skills and performance
    • Possibility of a sales bonus up to 120.00€
  • Life Insurance
  • Meal allowance + Transport allowance
  • Private health insurance
  • Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy classAccomodation for the first year:
    Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)

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