Job Opportunities in Poland
September 20, 2024
Planet
Warszawa
OTHER
Tax-free Onboarding Specialist
remote type
Hybrid
locations
Warsaw - Poland
time type
Full time
posted on
Posted Today
job requisition id
JR08369
About Us
The payments market is the most exciting technology market in the world today for good reason. Mc Kinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has Apple Pay, Google has Google Pay, Amazon has Amazon Pay, and it’s not just the Silicon Valley brands. Tencent owns We Chat Pay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
Function Overview:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.
You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.
We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.
Role Overview
The Onboarding Specialist will support a variety of back-office functions necessary to board merchants onto the Planet processing platforms. All tasks associated with successful merchant processing and refunds, including setup, account changes and process improvement will be performed. The jobholder will deliver a professional service to internal and external customers, in a timely manner by ensuring that service delivery, quality control and all aspects of compliance are maintained.
What you will do
- Gather, assess, and complete onboarding forms. Set up merchants in Planet’s Tax Free processing systems.
- Support Sales and technical team requests related to account settings, contracts and sales strategy.
- Provide excellent customer service and resolve issues/inquiries by collaborating with other colleagues and departments.
- Create and mail Welcome packs and material orders to merchants and provide training as needed.
- Manage SLA, for all requests. Utilize ticketing systems to validate work and prioritize tasks.
- Utilize reports and research sources for details related to onboarding.
Who you are
- Excellent team player and independent problem solver.
- Strong ability to understand end-to-end tax-free processing.
- Excellent communication skills with people at all levels and support for sales teams.
- Strong sense of responsibility to Planet's customers to ensure those customers have an exceptional customer experience with Planet.
- Ability to create procedures and train clients and co-workers.
- Good knowledge of Microsoft Excel.
- Multi-lingual: local language and English strictly required. Other languages desired
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
About Us
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Latest Job Opportunities
Similar Jobs
September 14, 2024
Citi
Client Onboarding Analyst - Citi Commercial Banking
Warszawa
OTHER
View Details
September 17, 2024
The Bank of New York Mellon Corporation
2025 BNY Summer Internship Program - Client Onboarding (Poland)
Wrocław
OTHER
View Details
September 12, 2024
BNY Mellon
Associate, Client Onboarding/Transitions/Conversions/KYC II
Wrocław
View Details
New Jobs from This Company
October 15, 2024
Planet
Scheduler and SLA Desk Coordinator, Tax Free Customer Service
Warszawa
OTHER
View Details