Job Opportunities in Poland

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.
What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.
We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.
We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.
By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, Pay Pal, Amazon, VISA, Mastercard, Pay U, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment.
We’re waiting for you!
Join G2A.COM’s rapidly growing Payments & Fraud Prevention team. If you have a positive attitude, love teamwork and want to gain your first professional experience in handling chargeback disputes, send your application right now!
You’ll get a chance to learn from experienced specialists and managers. We’ll teach you what chargeback disputes are and how to handle them. We offer you a relaxed atmosphere at work and a flexible work schedule (remote or hybrid work).
We’re looking for motivated people with good communication skills, especially when it comes to e-mails, and at least B2-level English.

YOU’RE A PERFECT MATCH FOR THIS ROLE IF:

• You have experience working with customers
• You have excellent interpersonal and communication skills
• You’re open to knowledge and constant development
• You work hard to maintain good relationships with your colleagues
• You’re skilled when it comes to e-mail communication
• You have basic Excel skills
• Your English, both spoken and written, is at least on the B2 level

An additional advantage would be:

• Knowledge and/or experience with chargeback disputes

YOUR RESPONSIBILITIES:

• Handle chargeback disputes via e-mail and the Payment Service Provider (PSP) panel
• Report the number of resolved disputes and your results
• Prepare basic analyses regarding the disputes
• Monitor chargeback trends
• Propose and implement improvements in the processes

WHY JOINING US IS WORTH IT?

• You can choose hybrid or even fully remote work
• Part-time employment with the possibility of flexible adjustment of the work schedule
• You will have the opportunity to develop your career and participate in innovative projects
• You will receive the tools necessary for your work, such as a laptop or/ and a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (200 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, Multi Sport card, the opportunity to participate in internal and external trainings and industry conferences, and many more.