Job Opportunities in Poland
September 12, 2024
IG Group
Kraków
OTHER
Desktop Services Engineer
Job Title
Desktop Services Engineer
Job Description
So, who are we?
Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves.
We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across
multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!
Your role in the Team
IG’s Local IT support engineer will primarily provide on-site support for our end users, the successful applicant will also provide a remote support function for our users in other global locations. The person will be responsible for resolving incidents and fulfilling service requests, proactively looking how to improve process and tools. Monitoring alerts and work within global support team to restore the service as quickly as possible. The position requires wide spectrum of skills across almost all IT areas. The engineer will be maintaining relationships with vendors and be responsible for local procurement.
What you’ll do
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Triage incidents and service requests via phone, e-mail, Teams, Service Now.
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Troubleshoot incidents escalated by service desk, and where possible resolve upon first contact.
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Accurately record and document all details of the incident or service request, including categorization and priority into Service Now
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The primary base of this role is to proactively work within the Poland based Desktop Services team to support the EMEA region, with various aspects of the role supporting the company globally when needed.
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When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity.
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This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications.
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Day to day tasks will involve various aspects of EMEA, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, video conferencing, as well as servers and software that support these functions where required. Predominantly PC but also Mac support.
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The successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop related technology such as: Entra, Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, JAMF as well as an in-depth knowledge of the Microsoft operating system family.
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Provide remote access/VPN support.
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Build relationships with the escalation teams to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded.
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Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.
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Will be able to demonstrate strong problem solving and organizational skills
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Ability to work under pressure and to tight deadlines
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Initiate ideas to drive service improvements and efficiencies within the team
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The successful candidate will be required to participate in the Out of Hours work on occasions
Who we’re looking for?
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.
What you’ll need for this role
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Eager to learn and quick to learn
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Attention to detail
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Excellent communication and interpersonal skills
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Interest in financial products
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Windows 11 desktop infrastructure within a large financial (or similar) organisation.
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Active Directory administrative experience within a medium / large organisation.
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Application deployment and maintenance, including testing and documentation.
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Practical understanding of computer hardware and software.
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Experience working with Call logging systems e.g. Service Now.
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Experience of Java in a desktop environment
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Self-organized
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Ability to follow procedures and guidance
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Understanding of the role of Desktop Services in an organization
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Graduate level or equivalent
Desirable Skills:
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Supporting a mobile workforce within a secure enterprise environment
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Experience of general administration of Office 365 or similar
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Experience of supporting directors and senior management
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Experience with Microsoft Entra suit
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Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
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Experience with JAMF
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Familiar with market data platforms like Reuters and Bloomberg.
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Endpoint protection products, inc DLP
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Experience with Video Conference solutions e.g. Logitech\Poly and presentation systems.
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Windows 11 and Mac OS support
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Mobile Device support.
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VPN support e.g. Zscaler
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A strong interest in computers and technology outside of work.
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Microsoft 365 Certified
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MCP\MCSA or Network Plus
The perks
It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.
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Flexible working hours & hybrid working
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Home office equipment reimbursement
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Annual financial bonus
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Private medical cover for you and your family/partner (Medicover)
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Multikafeteria system (you can choose a multisport card, vouchers, etc.)
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Life insurance (Generali)
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Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
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Career-focused technical and leadership training in-class and online, incl. unlimited access to Linked In Learning platform
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Well-being events as well as Employee Assistance Programme
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Summer picnic, New Year party and other social events
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3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work
How you’ll grow
When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.
And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.
Where you’ll work
We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.
Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.
Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.
That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.
So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do
Apply now!
Number of openings
1
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