Job Opportunities in Poland

What You Can Expect

How You'll Create Impact

• Responsible for monitoring assigned customer accounts and tightly follow-up on past due accounts.
• Respond timely to all e-mails and inquiries from internal and external customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalate uncollectable accounts to management
• Daily contact with customers by phone or e-mail to collect past due amounts
• Handle timely escalation of issues and concerns from team and if it cannot be resolved, escalate to management.
• Close collaboration with BPO Partner in relation to Cash Application
• Partner with internal customers and sub-system owners to enhance the integrity, the timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.
• Interaction with Sales, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.
• Ensure proactive and timely collection of outstanding debt and refunding of credit balances
• Identify disputes and/or deductions and track through resolution cycle utilizing good communication and relationship management with sales, customer service, shipping, etc
• Maintain Bad Debt Reserve exposure to a minimal level
• Provide excellent Customer Service whilst collecting open receivables

What Makes You Stand Out

• Strong collaboration skills
• Excellent Customer Service skills
• Excellent Communication skills (oral and written)
• Positive attitude, proactive and flexible.
• Good organization and problem-solving skills. Forward and process thinking
• Fluent in English, knowledge of Nordic language – desirable but not essential
• Ability to deal with competing priorities and projects
• Excellent Microsoft skills (Excel, Word, Powerpoint), knowledge of SAP or High Radius an advantage
• Strong analytical skills and good understanding of accounting principles, including Accounts Receivables and credit management.

Your Background

• Bachelor’s degree in finance or equivalent.
• 3 Years of relevant work experience or a combination of 2 years relevant work experience and advanced education.
• Advanced education a plus.
• Preferred experience in accounts receivable.

Travel Expectations