Job Opportunities in Poland

Role Description:

Account Executive - Ukrainian speaker (location: Krakow)

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
• Building positive relationships with partners to ensure that they offer the best availability and rate structure;
• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
• Participation in weekly team learning in your office;
• Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
• Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
• Verify that the website has accurate information on properties and pictures of newly registered accommodations;
• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
• Providing properties with information and advice mainly by phone, including follow-ups;
• In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
• Conduct daily/weekly rate and availability checks on various platforms;
• Assist in the preparation of market visits, operational planning and projects;
• Assisting in additional tasks and projects when needed
• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

• Excellent face-to-face and telephone communication skills;
• Proficient English and Ukrainian speaker and writer;
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Communicate effectively with partners over the phone to convince them to implement suggestions;
• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
• Great teammate, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Hotel School or University background preferred.

• Directly linked to our mission to make it easier for everyone to experience the world, Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
• Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also builds a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.